Frequently Asked Questions
Dodger's stadium shuttle bus
How can I ride the shuttle bus?
Please make your reservation online and provide the name of the representative and the reservation number to the staff at the designated hotel stop. For details about the stop location and the meeting time, please refer to the email received at the time of booking.
Where is the shuttle bus stop?
For departure, please gather at the designated entrance of your hotel:
The Westin Bonaventure (Figueroa Street side entrance).
DoubleTree by Hilton Los Angeles (Hotel entrance).
For the return trip, please gather at Lot 12 of the stadium parking lot, 20 minutes after the end of the 9th inning.
(Please look for the "JTB logo" in Lot 12 and board the shuttle bus there.)
Where is the service area？
Shuttle service from the designated hotels in Downtown to Dodger's stadium.
【Hotels for pick-up and drop-off】
The Westin Bonaventure Hotel & Suites, Los Angeles
DoubleTree by Hilton Hotel Los Angeles Downtown.
*Shuttle buses will pick-up and drop-off at the above two hotels.
What is the shuttle bus schedule？
There will be one round trip per game
Forgot personal Item in the bus. What can I do？
You can email us here:
dodgers_shuttle@jtbusa.com
After we receive your contact, our representative will confirm the details. Please note that it may take a few days to respond.
Can I bring stroller or wheelchair to the bus?
Yes, it is possible. Please inform us at the time of booking if you will be bringing a wheelchair or stroller. Additionally, please note that wheelchairs and strollers must be folded when boarding.
Can I purchase a ticket when boarding the shuttle bus?
No, tickets are not sold onboard. Please purchase your ticket online.
Where is the meeting place after the game ends?
Please gather at Lot 12 in the stadium parking lot 20 minutes after the end of the 9th inning. (Look for the 'JTB logo' at Lot 12 and gather at the shuttle bus.)
*The meeting point is the same for both round-trip and one-way passengers.
Is it possible to bring pets?
No, pets are not allowed at Dodger Stadium. However, service animals (such as assistance dogs) are permitted.
What is the estimated meeting time for departure?
The departure time from the hotel varies depending on the match start time, but in principle, please arrive 5 minutes before the scheduled time.
In case of an emergency or if you are unable to make it on time, please be sure to contact the "local contact" listed in the email sent after the reservation is confirmed.
If the customer has not arrived by the departure time, the transportation will be considered abandoned, and the bus will depart. Please note that we will not be able to refund you in this case.
Refund Policy
When will the refund be processed?
Refunds are generally processed on the same day the cancellation request is confirmed. It may take about 3 to 5 business days for the refund to be reflected in your credit card history. If the closing date of your credit card is between your booking date and cancellation date, the refund may be processed in the following month. For further details, please contact your credit card company directly from the cardholder’s account.
How will the refund be processed?
All refunds will be automatically credited to the original credit card used for the purchase.
Regarding the cancellation of a reservation
I want to cancel my reservation. What should I do?
Customers wishing to cancel should contact us via email and inform us of their intent to cancel.
Please contact us at the following email address:
dodgers_shuttle@jtbusa.com
*Cancellations made by 5:00 PM, 5 days before the reservation date will be free of charge. Cancellations made by 5:00 PM, 3 days before the reservation date will incur a 50% charge. Cancellations made after 5:00 PM, 3 days before the reservation date will incur a 100% charge.
Regarding watching the game
Is it possible to take alcohol outside of the stadium?
No. Taking alcohol outside of the stadium is prohibited. It is also prohibited to bring alcohol onto the bus, so please be careful. *Alcohol sales will end after the 7th inning.
Is re-entry allowed?
No. Re-entry is not allowed once you enter, so please be mindful of your belongings.
Is the admission ticket included?
No. The admission ticket is not included. Please purchase it on your own.
Is it possible to bring food and drinks into the stadium?
No, bringing food and drinks into Dodger Stadium is generally prohibited. However, food for infants may be allowed in some cases. Please check the official website for more details
What should I do if the game goes into extra innings?
We will not be watching the extra innings. Also, if the game goes into extra innings, you will not be able to watch the drone show or fireworks. Please gather at the bus 20 minutes after the end of the 9th inning.
Please gather at Lot 12 of the stadium parking lot.
If you would like to watch the extra innings, please arrange your own transportation.
What is the meeting time on days when there is a drone show or fireworks event after the game?
Under normal circumstances, the bus will depart 30 minutes after the end of the 9th inning.
What is the bag policy at stadium？
"The size of bags that can be brought into the stadium must be within 12 inches (30.48 cm) x 12 inches (30.48 cm) x 6 inches (15.24 cm). The use of clear plastic bags is recommended, or bags no larger than 5 inches (12.7 cm) x 8 inches (20.32 cm) x 2 inches (5.08 cm) are allowed. (Foldable eco bags are not permitted.) Please note that there may be cases where the inspection procedures vary depending on the staff on the day, so please prepare to bring only the essentials.